Frequently Asked Questions
Everything you need to know about our bespoke tailoring and delivery services.
How long does it take to receive my custom-made garment?
Each piece at Germain Tailors is crafted to order. Typically, production takes 10-14 business days, followed by 3-5 days for shipping depending on your location.
What is your return policy for tailored items?
Because our garments are custom-made to your specific measurements, we do not offer full refunds. However, we provide a fit guarantee and will cover up to $50 in local alterations or offer a free remake if the fit is significantly off.
Do you offer international shipping?
Yes, we ship our premium menswear globally. International shipping rates and delivery times are calculated at checkout based on the destination country.
How do I ensure I am providing the correct measurements?
We provide a comprehensive video measurement guide on our website. We recommend having a friend assist you or visiting a professional local tailor to ensure the most accurate dimensions.
What fabrics do you use for your suits and shirts?
We source only the finest materials, including 100% Merino wool from Italian mills and Egyptian cotton for our shirting, ensuring breathability, durability, and a luxury feel.
Can I request specific design customizations not listed on the site?
Absolutely. For special requests regarding linings, button types, or unique lapel styles, please contact our concierge team before placing your order.